Please find below general information about Acacia Place.
1. Building Portal – BuildingLink
It is a requirement that all residents be registered on the online building portal.
Please visit www.acaciaplace.com.au.
To sign up:
Step 1: Click on ‘New Resident’ tab
Step 2: Fill in the required fields and submit.
Once submitted, a user profile will be created and login details will be sent to your nominated address.
Download the BuildingLINK resident App to track your deliveries, send messages to Building Management and book amenities within your building.
2. Building Management – The Hub – 3 Acacia Place
Looking to speak with a member of staff?
Need to pick up a package?
Resident Relations is available 24 hours per day 7 days a week.
All parcels and key transactions are processed at The Hub and same-day deliveries are available for collection from 4 pm. See package deliveries for more information.
3. Moves
Move-In & Move-Out:
• Book your move through BuildingLink by logging in to the Amenity Reservations tab.
• Move-in/out bookings are available Monday to Friday, excluding weekends & public holidays.
• Two-time slots are available for moves:
• Morning Move Slot: 10 am – 1 pm
• Afternoon Move Slot: 1 pm – 4 pm
• Please note that public liability insurance from your removalist is required.
• Loading Bay: Vehicles greater than 2m in height must park by the loading bay for the duration of the move. The loading bay access height is 4m.
• On the day of your move please instruct your moving vehicle to park in the loading bay at the entrance to the basement car park and then inform Building Management.
• The lift will be protected with padding and locked in for your exclusive use. Please sign in at the Hub before your move and remember to book your move well in advance to ensure availability.
Large Item Deliveries:
• Please book a move-in slot through BuildingLink and ensure you are present to accept the
delivery. Large items (furniture, goods, equipment) require advance notice.
• Vehicles over 2m in height must park at the loading bay.
• Weekend deliveries are on Saturdays only.
• Delivery slots are 30-minute allocations with a maximum of 2 items.
• Residents must note the type of goods to be delivered in the description section.
All goods and furniture occur via basement car park levels.
Ferry Vehicle:
• A ferry vehicle is available to transport items from the loading bay to the lift lobby (max 200m).
• A hire fee of $70 applies.
• Payment is made via your BuildingLink. Log in – select payments/add new payment/select ferry vehicle. Credit card details are required at the time of booking.
Loading Bay
On the day of their move please instruct your moving vehicle to park in the loading bay at the
entrance to the basement car park and then inform Building Management.
4. Connection of Utility Services
Please visit the Services Page on this website to arrange accounts and connection of your electricity & water services. Information on the connection of Foxtel and Internet (NBN) services is also provided.
The embedded services at Acacia Place are as follows:
Electricity – WINConnect– 1300 791 970 – www.winconnect.com.au
Hot Water (Gas) – Active Utilities – 1300 587 263
5. Foxtel/TV Connection
Please note that Free-To-Air television transmissions arrive at Acacia Place apartments via the Foxtel connections.
You will require an F – RF cable to connect your television to the building. You do not require a Foxtel account to use the Free-to-Air service.
6. Free Wi-Fi
Free Wi-Fi is available in all lobbies and Residential Rooftop areas. Please ask for these passwords.
7. Package Deliveries
Building Management can accept delivery of letters and parcels on your behalf which require a signature.
A parcel notification text will be sent to your mobile once your parcel has been processed by staff.
Your parcel is not ready for collection until you have received this notification.
Note- no deliveries of mattresses, large items (TVs etc) or furniture will be accepted as a package.
The courier company will be told to take the item back and the tenant be present for its delivery. For delivery of these items, please book a move-in slot through BuildingLink and ensure you are home to accept the delivery.
Monday – Friday from 8 am – 9 am – 4 pm – 9:30 pm
Weekends – During staffed hours
Please note – NO REGISTERED MAIL WILL BE ACCEPTED AT THE HUB
8. Delivery of Large Items
Please advise Building Management to arrange the delivery of large items. A large item includes
furniture, goods, equipment and any item which cannot be carried safely by one person.
9. Gym Use
Residents must be inducted by one of our personal trainers in order to use the gym.
Please contact – Mauricio Panizo on 0434 251 369 or Email info@residentialgym.com – www.regym.com.au
▪ Online Gym inductions cost $20 per person.
▪ Onsite Gym inductions cost $40 per person.
▪ Gym inductions are paid directly to the trainer.
10. Car spaces & Storage Cages
The locations of your car space & storage cage should have been provided to residents either
through an owner’s settlement pack, or from a tenant’s real estate agent.
11. Bicycle Storage Rooms
To arrange access to the bike storage rooms, please email your request to info@acaciaplace.com.au.
Please note that spaces are limited.
12. Owners Corporation Rules
Please remember that as a resident of Acacia Place, you have agreed to abide by the following rules:
▪ No washing on balconies
▪ No items to be stored in car parks, unless placed in provided storage cages.
▪ Oil stains from vehicles will be cleaned by the owner of the car space
▪ No alcohol is to be taken into or consumed in the pool & spa areas
The full listing of the Owners Corporation Rules is available on your building’s portal.
13. Issue with your Apartment
If you find an issue/defect within your apartment, please instruct your Property Manager to submit
this via the portal. Building Management is not responsible for any maintenance or defects within
an individual apartment.
14. Issue with Common Areas
Issue within the common area of your building or in general around Acacia Place, please register via
the ‘My Repair requests’ Tab on your Buildinglink portal.
15. Staff Hours and Duties
There are full-time staff at Acacia Place operating 24 hrs per day Monday – Sunday
All staff are located at ‘The Hub’@ 3 Acacia Place.
For further assistance contact info@acaciaplace.com.au
16. Apartment Keys